About iReply

iReply Services

At iReply Services, cost-effective doesn’t have to mean second-rate service. As we always aim to deliver quality work.
iREPLY delivers quality and cost effective services while helping you focus on your core business

Top Talent

We have experts and specialists who have had years of experience.

Increase Productivity

Have your main staff focus on your core business.

Lower Cost

Save on costs associated with office facilities and personnel.

Business Continuity

Don’t worry about hiring and training new staff.

Focus on Core Business

Concentrate on planning and achieving your core business goals while reducing labor and operational expenses.

Time – Flexible

iReply Services have flexible working hours so the team is online and working whenever you want.

Reliable Workforce

iReply Services employees can provide consistently great service that could become the hallmark of your company.

Quality yet Cost-Efficient

At iReply Services, cost-effective doesn’t have to mean second-rate service. As we always aim to deliver quality work.

iReply Services is Proudly Philippine-Based

A key strength of our organization is the fact that we are located in Bacolod, Philippines. While this translates to significant cost benefits for our clients (in general, salaries in the Philippines are up to 60% lower when compared to similar job functions in the United States), the benefits extend beyond cost. The Philippines is widely recognized to be a desirable location to employ workers.

KPO Industry in the Philippines

The Philippines remains as a leading KPO destination because of its low labor costs,
competent and highly-skilled workforce and excellent language proficiency.

10

The Philippines ranked 10th among 50 countries in terms of back office services

34%

The KPO industry comprised about 34% of the country’s outsourcing industry (2016)

3

The Philippines tops 3rd on list of Top Digital Nations (Tholons 2017 Services Globalization Index)

70%

Majority of the population are able to converse in English

Top KPO Destination

Philippines is considered as the leading country for knowledge process outsourcing.

DEMOGRAPHICS

The Philippine workforce is young (the labor force median age is 23 years old), highly educated (the literacy rate at 96.6% is on-par with affluent Western countries) and plentiful (every year, there are some 500,000 graduates enriching the professional pool). According to the 2017 World Bank Open Data report, the country’s current labor force size is 44.6 million strong.

RESPECT

Filipinos are respectful of coworkers within the Organization. They follow an established hierarchy in their society based on one’s age and position in a group. In the workplace, they address their male and female superiors as “sir” and “ma’am” respectively. They’re calm and polite when dealing with clients or customers. They will rarely raise their voices and often defer to their customers’ wishes.

CUSTOMER CARE

Filipinos have a warm and caring attitude for their family members, which they extend to their coworkers and customers. A major reason is that Philippine society is mostly collectivist in orientation. Each member of the family has a role they must fulfill. In general, they view their co-workers and customers as part of their extended family.

COMMUNICATION

Filipinos have good intercultural communication skills. Most Filipinos speak and understand English. It’s the primary language used in classrooms. Filipinos are familiar with American culture and can easily discern what customers are talking about when conversing with them over the phone or through email and chat.

SPEECH

Filipinos use contextual clues in speech. Filipinos don’t speak in a straightforward manner; in fact, it’s considered rude to speak bluntly. And so, they listen to what is not being said in the context of what has already been talked about. This trait is particularly useful in a customer-support setting.

SATISFACTION

Filipinos are willing to go above and beyond to satisfy the customer. Foreign managers of Filipino customer support representatives praise their willingness to work overtime to finish a task or change their schedule to accommodate others. The satisfaction of helping somebody and achieving a goal also drives them to go the extra mile at work.