At iReply Services, cost-effective doesn’t have to mean second-rate service. As we always aim to deliver quality work.
iREPLY delivers quality and cost effective services while helping you focus on your core business
We have experts and specialists who have had years of experience.
Have your main staff focus on your core business.
Save on costs associated with office facilities and personnel.
Don’t worry about hiring and training new staff.
Concentrate on planning and achieving your core business goals while reducing labor and operational expenses.
iReply Services have flexible working hours so the team is online and working whenever you want.
iReply Services employees can provide consistently great service that could become the hallmark of your company.
At iReply Services, cost-effective doesn’t have to mean second-rate service. As we always aim to deliver quality work.
A key strength of our organization is the fact that we are located in Bacolod, Philippines. While this translates to significant cost benefits for our clients (in general, salaries in the Philippines are up to 60% lower when compared to similar job functions in the United States), the benefits extend beyond cost. The Philippines is widely recognized to be a desirable location to employ workers.
The Philippines is an English speaking country. Unlike other Southeast Asian countries, English is taught at an early age, and has also been incorporated in daily life through speaking and writing.
Filipinos are known to be hospitable. Not a lot of people know, however, that Filipinos are also culturally adaptive, especially to Western Culture. This can be advantageous when you are also forming your organization’s own ethos.
The Philippines is an English speaking country. Unlike other Southeast Asian countries, English is taught at an early age, and has also been incorporated in daily life through speaking and writing.
For years, the Philippines has been considered as the top country for business process outsourcing, and with good reason. It’s a country known as a “BPO expert” because of the people’s neutral-sounding English and 24-7 service.
The Philippines remains as a leading KPO destination because of its low labor costs,
competent and highly-skilled workforce and excellent language proficiency.
The Philippines ranked 10th among 50 countries in terms of back office services
The KPO industry comprised about 34% of the country’s outsourcing industry (2016)
The Philippines tops 3rd on list of Top Digital Nations (Tholons 2017 Services Globalization Index)
Majority of the population are able to converse in English
Philippines is considered as the leading country for knowledge process outsourcing.
The Philippine workforce is young (the labor force median age is 23 years old), highly educated (the literacy rate at 96.6% is on-par with affluent Western countries) and plentiful (every year, there are some 500,000 graduates enriching the professional pool). According to the 2017 World Bank Open Data report, the country’s current labor force size is 44.6 million strong.
Filipinos are respectful of coworkers within the Organization. They follow an established hierarchy in their society based on one’s age and position in a group. In the workplace, they address their male and female superiors as “sir” and “ma’am” respectively. They’re calm and polite when dealing with clients or customers. They will rarely raise their voices and often defer to their customers’ wishes.
Filipinos have a warm and caring attitude for their family members, which they extend to their coworkers and customers. A major reason is that Philippine society is mostly collectivist in orientation. Each member of the family has a role they must fulfill. In general, they view their co-workers and customers as part of their extended family.
Filipinos have good intercultural communication skills. Most Filipinos speak and understand English. It’s the primary language used in classrooms. Filipinos are familiar with American culture and can easily discern what customers are talking about when conversing with them over the phone or through email and chat.
Filipinos use contextual clues in speech. Filipinos don’t speak in a straightforward manner; in fact, it’s considered rude to speak bluntly. And so, they listen to what is not being said in the context of what has already been talked about. This trait is particularly useful in a customer-support setting.
Filipinos are willing to go above and beyond to satisfy the customer. Foreign managers of Filipino customer support representatives praise their willingness to work overtime to finish a task or change their schedule to accommodate others. The satisfaction of helping somebody and achieving a goal also drives them to go the extra mile at work.
We would be happy to help you learn more about iReply Services.
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Your Trusted Outsourcing Partner
600 1st ave N, UNIT 315 Saint Petersburg, FL 33701
3rd Floor Cyber Center Building Bacolod City, Philippines 6100
hello@ireplyservices.com
Main Line(US): 813-550-0100